Financial Services – Types of Complaints
Potential issues you might raise with your service provider…
Start a 30-day free trial to test the platform and see its ease of use in comparison to
your current internal complaint handling processes.
Start a 30-day free trial to test the platform and see its ease of use in comparison to
your current internal complaint handling processes.
Understand requirements and standards for compliance obligations enforceable by law under RG 271.
Guided Compliance is a simple and effective tool to help resolve complaints quickly and stay compliant.
ASIC’s new regulatory guidance sets higher and stricter compliance standards for how financial services firms must run their dispute resolution processes.
If you are not compliant with ASIC’s new regulatory guidance (RG 271) you leave yourself open to civil penalties under the force of law.
Guided Compliance helps you to direct complaints across sectors in the Financial Services Industry. Upload your complaints and co-draft new terms for a resolution. It is the most efficient way to get a response and a resolution. Follow the link to get started.
Express your
dissatisfaction
Engage in making sure your needs are met
Re-establish
trust
Record your
experience
Start a 30-day free trial to test the platform and see its ease of use in comparison to
your current internal complaint handling processes.
Small to Medium Firms
Small to Medium Firms
Small-Medium-Large
Small to Medium Firms
Medium to Large
Talk To Us
Small to Medium Firms
Start a 30-day free trial to test the platform and see its ease of use in comparison to
your current internal complaint handling processes.
Small to Medium Firms
Small to Medium Firms
Small to Medium Firms
Potential issues you might raise with your service provider…
How FS firms must run their dispute resolution processes...
Highlights and definitions from ASIC's RG 271...
Don’t fall asleep, or things could become messy…
Compliance is a firm’s ticket to play and stay in the game...
Considering alternative viewpoints is key…
We’ve built this platform on best practice principles to help you deal with disputes, increase your capacity, manage caseloads, and walk away from conflict with your relationships intact.
Guided Resolution Pty Ltd
ABN 15 164 011 803
Level 36, Gateway, 1 Macquarie Pl, Sydney NSW 2000
T: 1300 370 463
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